June 20, 2014
From the Philippine Postal Corporation

The Philippine Postal Corporation (PHLPost) is standing tall with the other postal industry winners from around the globe as it clinches the most coveted award in the People Management category from the World Mail Awards 2014 in Berlin, Germany, on June 18.

After a touching presentation by PHLPost Postmaster General Josie dela Cruz focusing on its entry “Re-engineering PHLPost”, the corporation was declared the winner besting two programs from Belgium Post.

PMG Dela Cruz spoke about PHLPost’s journey from the challenges it faced through the years to the various innovations injected to the corporation to make it a relevant postal service provider.

“Today, we can say that we were right in taking the path of re-engineering. That we are victorious against a situation where others thought to be improbable to reverse. We are now starting to reap the fruits of our labor,” PMG Dela Cruz said during the presentation.

According to the World Mail Awards online site, PHLPost bagged the award for “its wide-ranging employee program aimed at dramatically enhancing this Postal Services credentials as a champion for social inclusion. Faced with the challenge of supporting remote and vulnerable communities, the Government turned to this Postal Service to distribute cash payments and emergency aid to individuals and families stricken by poverty and natural disasters.”

“Through investment in its people, this Postal Service has been able to achieve a step-change in performance, bringing much needed assistance to the people who need it most,” WMA added.

PMG Dela Cruz looks forward to more progressive years for the corporation citing that with all the developments, the corporation has been inspired and even more challenged to do bolder steps towards making PHLPost relevant and sustainable.

“We owe it to every employee, especially to the letter carriers, all the triumphs and successes the corporation receives. This only attests that we are heading on the right path. With this award we could only go forward and continue to be of service to our fellow Filipino,” PMG Dela Cruz shares after receiving the award.

The WMA is the postal sector’s most prestigious international award giving body that recognizes excellence and innovation at all levels and areas of business from successful customer service initiatives to ground-breaking technological advances.

Source: Official Gazette

Message of Post Master General Josie Dela Cruz in Galing Pook 2014

With utmost felicitations, let me congratulate this year’s recipients of the Galing Pook Awards.

Through the course of its existence, Galing Pook Awards has been a beacon of excellence in search for outstand- ing government programs that thrive in promoting innovative practices in the local governance arena.

As you join the roster of good governance champions, your winning pro- gram has become an instrumentality for genuine reform, public accountability, and transparency.

This recognition will serve as an inspiration among government officials to harness their creative minds and available local resources so as to cultivate novel ideas and developmental programs responsive to the needs of their con- stituency. Further, this will spark hope and optimism at the grass-roots level amid a number of controversies in the country’s political landscape.

We at PHLPost are honored to be a part of this endeavor that mirrors the same ethos that we are espousing in the corporation. We value efforts geared towards innovation, solving problem, and making a difference, in the same way that this year’s outstanding local government programs had pioneered transformation, addressed problems and made an im- pact in the society.

Let this achievement lead you one step closer to a more meaningful journey of arousing other communities to rep- licate your winning program in their locale.

Truly, the hope for a better tomor- row, a better future, and a better Philippines, is within reach as Galing Pook Awards Program and awardees jointly smooth the path to a road marked with opportunities, progress and growth.

Again, congratulations and God speed!

Source: Galing Pook

The Philippines has its first ever female Postmaster General, with the appointment of Maria Josefina M. Dela Cruz as the chief executive of PhilPost, the Philippine Postal Corporation. After being appointed by Dela Cruz officially assumed office on July 18 with a formal handover ceremony at the Main Post Office Building in Liwasang Bonifacio, Manila.

The new Postmaster General is a former three-term governor of Bulacan, the province located just to the north of Manila.

With degrees in management engineering and psychology from the Ateneo de Manila University, Dela Cruz began her public service career aged just 21 with election as the youngest ever member of the local council in the Bulacan town of Bocaue.

However, her appointment as the PhilPost chief is her first position as a government employee.

Josefina Dela Cruz said at her handover ceremony that PhilPost would soon be “reliable, trustworthy and efficient”

Postal employees hope her “vast experience” in public service will bring integrity and a new vision to Philpost, the state-owned company said.

Postmaster General Dela Cruz said of her appointment: “There are many challenges at PhilPost but they can all be overcome. PhilPost will soon be reliable, trustworthy and efficient.”

Dela Cruz takes over from Antonio De Guzman as Postmaster General, who presented his successor with a symbolic PhilPost flag during last month’s handover ceremony.

Source: Post & Parcel

August 18, 2007
Philippine Center for Investigative Journalism

WHEN ONE speaks of e-governance, Bulacan always comes to mind. In fact, its “paperless bureaucracy” is so celebrated that even other countries have sought to replicate it.

It all began 10 years ago, with six computers, and 10 employees with computer skills. Now Bulacan has 12 servers, 299 computers, with 251 units connected to the local area network, and almost everyone has undergone computer training. It also has an entire department devoted to its system-wide, e-based information system.

A first-class province, Bulacan now has 19 information systems (see list). Among these is the real property tax information system, which provides an updated assessment of all real properties in Bulacan with a digital map to boot (even delinquent taxpayers can be spotted easily on a color-coded map). Tax collection has thus improved. Corruption has been reduced, especially since field appraisal assessments can now be generated in just five seconds.

The province also has a financial management information system (FMIS), used by the budget, treasury, and accounting offices in keeping track of all its financial transactions. One can see online the province’s procurements on supplies and medicines; biddings for roads, bridges, and other projects will soon be included.

Overall, these efforts have supposedly made transactions with the province more efficient, transparent, and accountable. But PCIJ learned that this isn’t necessarily true for some of its transactions.

Documents provided to the PCIJ show that last year, the province incurred a total of P19.92 million of budget overdraft for certain items. According to a veteran auditor, this means the province has “obligated more than its appropriation,” something which, the auditor says, could have been easily spotted with the capitol’s computerized operations.

Before any spending can happen, an obligation slip, which can be generated in a matter of three minutes through the FMIS, is issued. This obligation slip will show if there is an appropriation for a certain expenditure. If the budget for an expenditure — say travel — was exceeded, the local chief executive or the presiding officer of the sanggunian (council) must then request for a realignment so it could get the necessary funds from its other budgeted items.

It’s not clear whether anyone generated obligation slips for items such as seminars and trainings, office supplies, and transportation expenses, which were among those that led to overdrafts in the budget. The items in question were meant for the governor’s office and other offices under her, as well as for two legislative branch offices. A council member does say, though, that no requests were made for any realignment for such items. Instead, the provincial council passed a resolution authorizing the provincial accountant to close the book of accounts for 2006, automatically charging the overdraft to items with savings.

This not only defeats the purpose of having the much-vaunted FMIS as a monitoring system; according to the government auditor, incurring obligations for items without appropriation and without seeking the council’s approval to authorize any realignment is “not a good indicator of controls.” In other words, the council was reduced to a mere “rubber stamp.”

Then again, recent experience by the PCIJ also showed that the capitol’s claim that with computerization, “every citizen can be our COA,” is not exactly accurate. At the very least, accessing basic documents like the annual budget could be difficult, even though Governor Josie de la Cruz herself has said that anyone can go straight to their offices and review their books, and better yet, see it all online.

A Bulacan-based journalist says there was a time when budget documents were “simply everywhere.” But when his publication tried getting the 2005 budget, they were given an inch of a yellow paper with handwritten figures for only three items.

“That’s computerization and transparency right there,” comments the journalist.

When PCIJ tried getting a copy of the latest budget, the budget office could not show any document, not even a summary. The department head wasn’t around at that time and the staff said a request letter was needed before it could be released.

The provincial accountant was just as wary. When asked for its summary of income and expenses and other financial statements for the past years to present, the accountant said the data could not be easily generated. Only the summary for its 2005 expenses was given, and it took some prodding before it was shown. The PCIJ was not allowed to review the entire 2005 report.

It was only on the PCIJ’s second visit when the consolidated balance sheet and the consolidated statement of income and expenses dating back to 2003 (again records of previous years weren’t readily available) were given.

Actually, these documents can be seen in the annual reports of the Commission on Audit. The budget and the financial statements (the latest of which are still being uploaded) are also online at www.bulacan.gov.ph. Supposedly, these are accessible to everyone. In reality, one needs a user name and password to be able to see these pages. The information technology head, however, says they intend to make these public by August.

The governor explains that they recently had “to caution people about being careful” with allowing the public to access data because of the way information “is being twisted by our opponents.”

“It’s not that we’re hiding anything,” she says, “but it’s really just that I think they’re avoiding unnecessary problems.” Just before the 2004 elections, there were allegations that the capitol was suffering from debts.

“Maybe because you’re media (that’s why) they’re reluctant,” she offers.

Source: Philippine Center for Investigative Journalism

2005

Books and school buildings alone do not make a learned child. Bulacan learned this the hard way when results of the National Education Achievement Test (NEAT) given to public elementary school students came back with horrendous results.

In 2000, a typical student from Bulacan showed a report card that would make his mother weep: a rating of 39.40% in Math and a slightly better 40.23% in English. The national averages were hardly any better at 50% and 52% but with this dismal performance, Bulakeño students were already scraping the bottom of the pan.

Jolted to its feet, the provincial government turned the educational system inside out to determine what’s causing poor reading, computational skills, and dismal comprehension in Bulacan’s 496 schools. They found out a crucial cog to a child’s learning wheel was missing: the parents.

“Parents take the first responsibility to educate their children, not the teachers, not DepEd,” said Governor Josefina M. dela Cruz. Project JOSIE (for Joint Systems Improvement in Education) was thus launched in February 2001 to address the issue. It had two objectives: improve learning competency in English and improve computational and comprehension skills in Math.

The project covered elementary school students from grades 1 to 6. From 2001 to 2004, it required P35 million in funding from the provincial government and grants.

A special workbook was developed for students, written by the teachers themselves. The books were designed to match local needs and cost only P23 compared to P120 in commercial bookstores.

Parents and teachers were linked in an organization called SAMAKKA (Samahan ng mga Magulang sa Karunungan at Kabutihan).

The 2003 NEAT results showered remarkable improvement in learning performance: 76% in reading skills and 72% in comprehension skills; and 82% in computational skills and 71.5% in mathematical comprehension skills.

Despite political wrangling in the province, Gov. dela Cruz is confident the project will outlive her term of office.

“Politicians will always listen to the people’s demands. Whoever succeeds me cannot ignore this project,” she said. “This is one project that has moved on its own in spite and despite me.”

This program is recognized as one of the Ten Outstanding Programs in the 2005 Galing Pook Awards.

Source: Galing Pook

Asking a “probinsyano” micro-entrepreneur to adopt a professional business approach may very well be an uphill climb.

But Bulacan Gov. Josie de la Cruz has always believed that it could be done.

First, inspire them to earn their sense of pride. The Tatak Bulakenyo seal takes care of that.

Launched in 2003, Tatak Bulakenyo is an effort to generate market opportunities and livelihood for the province’s micro, small, and medium enterprises (MSMEs) by enhancing the quality of local products.

Authentic Bulacan products with the special Tatak Bulakenyo seal is an imprimatur given to products that are ready for both the local and international markets.

Initially, seven priority products had been identified for product development under the Tatak Bulakenyo seal – pastillas de leche, minasa, inipit, ensaymada, longganisang Calumpit, tinapang bangus and kapeng Tagalog.

“These products have crossed the threshold of the nationwide market and can now enter the world market,” Gov. Josie de la Cruz confidently said. “There is a demand for them as the country’s major exports are now processed foods, ” she added.

But it was a long, steady rally towards today’s export-quality Tatak Bulakenyo products. Measures had to be taken to revolutionize Bulacan’s local MSMEs and their products.

“We wanted our entrepreneurs to adopt a professional approach,” said De la Cruz. To achieve this, the province has maximized its resources through the Provincial Cooperative and Economic Development Office (PCEDO), and the expertise of different partner agencies.

PCEDO has initiated a livelihood program, Kasulong sa Kabuhayan, which has granted some P5.8 million in loans to 78 MSMEs and 34 potential entrepreneurs.

The Department of Trade and Industry (DTI) provides assistance to MSMEs in the form of marketing, product development, financial brokering, technology upgrading, institutional development, human relations development, and database buildup.

The Bureau of Food and Drug (BFAD) assists entrepreneurs in product licensing, while the DOST provides product analysis services and packaging development.

The Bulacan Chamber of Commerce and Industry (BCCI) also assists member entrepreneurs in business development and promotions, inter-agency coordination, businessmen education and membership development, as well as consultancy services.

With the help of the partner agencies, the produce of local entrepreneurs enrolled in the Product Development Program now benefit with a greater public appeal and a longer shelf life due to higher quality control standards and cutting edge packaging design. PCEDO also boosts the products’ marketability through promotions and trade fairs.

Today, Bulacan has the highest number of industry associations in the region. It boasts of 34,933 business name registrations, comprising a 30.37 percent share in the region. MSMEs generate P29 billion annually, contributing 11.86 percent to the region’s gross income. Bulacan’s MSMEs have also provided a total number of 190,156 jobs for its locals (Bulacan PCEDO).

Also in the pipeline is the multi-million, 560 sq.m. Bulacan Packaging Service and Toll Packing Center (BPSTPC), under construction at the former Ecology Center site in Malolos.

“The packaging center is really a milestone for our product development endeavors under the Tatak Bulakenyo label, “De la Cruz disclosed. “It will complement our livelihood programs for the Bulakeños, and in the long run, it is expected to increase income generation among the micro, small and medium enterprises.”

The BPSTPC will initially be operated by the provincial government, BCCI and the Bulacan State University, Packaging technology, technical support and supervision will be provided by the Packaging Research and Development Center (PRDC) and DOST Region III.

The packaging center was conceptualized through the support of the private sector headed by Philippine Chamber of Commerce and Industries Vice President Dr. Raul Hernandez, former president of the World Packaging Corp.

The BPSTPC will be a venue for DOST-sponsored training seminars for packaging. It will also supply packaging materials and provide services such as label design, toll packaging for tropical fruit, juice/water in stand-up pouch and bottles, vacuum packaging, and single-serve pouch packaging. All materials and services will be charged at a “social cost” for Bulacan MSMEs. The BPSTPC will also be open to entrepreneurs from nearby provinces after operations transcend the transition period.

Source: PhilStar Global